M C Fire Protection

Call 01869 252600 or 01275 333336

Get to know us better - Juliana Berry, Customer Support Manager

Get to know us better - Juliana Berry, Customer Support Manager 



What I do

I joined MCFP five years ago as a Customer Support Manager, I have over 30 years experience and qualifications within office management, and I’ve had previous experience in supervising staff, management, accounts and dealing with customers. I am well organised, have great communicational skills and able to make decisions. My goal is to keep the department running in an efficient manner, whilst providing help and advice to customers using our company products and services; I also like to make sure that the customer’s needs and expectations are satisfied to increase customer satisfaction, loyalty and retention. I also support all our engineers daily, with work, call outs and other administrative tasks; I also manage Credit Control, our Website, Blogs and Social Networking sites. 


A Bit about Myself

I grew up in Oxfordshire, my Dad started his own Business “Storm Fire Protection”, when I left School I started work with him, I also went to college and gained an NVQ 3 in Business and Management, I worked within the family business for 19 years as the Office Manager and when Dad sold the Company to retire to Scotland we had, at that time, 28 people working for the company and I managed 3 office staff members.

My family and friends are the most important things in my life, and I’m lucky to be surrounded by great people. I would love the opportunity to travel more...  see the world and find more quality time to be with my family.

I like to get out with my family and friends, but I also enjoy the occasional night in with dinner and a movie. I also love gardening and renovating our lovely family home.

Favourite saying

“Money can’t buy you love”

“Good things come to those who wait”

“People only rain on your parade because they’re jealous of your sun and tired of their shade”

“Is it ‘wine o’clock yet”

“Things happen for a reason”... they really do, you may not understand it at that moment, but in time it will all make sense to you


Top Tip

Life becomes easier when you delete the negative people from it

Not caring what other people think is the best choice you will ever make